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Curtis E. Farster Email: c.farster@att.net |
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OBJECTIVE: EXPERIENCE:
4/07 - Present US Investigations Services, Inc. Lincoln Ave, Grove City, PA 16127
National background investigations company serving Corporate, Industrial, Governmental and Military organizations.
Position: I.T. Project Manager for Network Services
Duties include managing projects affecting the corporate network infrastructure, managing corporate software licensing and maintenance contracts, assisting with network/technology requirements for remote office moves, assisting in troubleshooting where applicable, working with vendors to receive necessary quotations and contracts.
Exemplary Accomplishments
7/04 - 4/2007 US Investigations Services, Inc. Branchton Road, Annandale, PA 16108
Background investigations company serving Corporate, Industrial, Governmental and Military organizations.
Position: PC Technician
Initially hired as Help Desk Detail to assist in swapping out over 3200 laptops with new Dell systems. In September, I was moved into a transitional Detail which required imaging pc's; telephone support with the help desk; pc repair; check-in, cleaning and evaluation of returning hardware including laptops, multifunction printers, hard drives and other equipment. July 8th my PC Tech position was officially made permanent. Responsibilities include; computer repair and setup; inventory management; end user training and support of both hardware and software; On-site installations and repairs; Self management of time and tasks to complete tasks on schedule.
Exemplary Accomplishments · Completed second in-depth background investigation to increase level to SSBI. · Assisted in development of a statistical spread sheet to be used to monitor the progress of case load and employee workload used for quality control and performance evaluation. Received recognition for my work from the department using the spreadsheet · Installation of pc's and setup of Virtual Private Network in 4 remote offices as part of efforts to increase data throughput from the Investigators. Third and fourth offices were on my own requiring dealing with critical time sensitive issues and problems. · Tested critical operational and failure points for new corporate Field Investigator Hard Drive Image. This image would use VMWare ACE to develop a secondary/guest machine on the end user’s hard drive. Testing involved attempting to find failure points as well as trial of new connection settings for virtual private network over broadband Internet Connections. Crash testing VMWare to find faults that end user’s might come upon causing drive failure. Testing password characteristics for power on and bios level passwords. · Assigned as Point of Contact to Office of Personnel Management/FIPC for troubleshooting of network and connection problems. As part of this task I was put in charge of acquiring individual user accounts from OPM/FIPC for access on their network via dial-up or broadband virtual private network. · Took on critical roll during field swap of the new Field Investigator Image. Traveled up to three weeks in a row straight during the Months of January, February and March. Responsible for meeting numbers of drives swapped as set forth in schedule. Also was required to handle standard job duties of pc repair and troubleshooting as well as OPM/FIPC Individual Account creation through travel period whether in office or in field. · Was awarded ‘Night on the Town Certificate’ for my simultaneous work on the OPM/FIPC Individual Account Roll Out and Field Investigator Hard Drive evaluation. · Was recommended for Job Position of Project Manager/Continuity Director. Position was relocated to Tulsa, Oklahoma. · Working on wireless connectivity instruction and troubleshooting guides to assist field as are allowed to begin to use wireless connections. · Currently testing full hard drive encryption scheme that will be deployed to field when ready to protect against data theft/loss in the event a computer or drive is lost or stolen.
4/04 - 7/04 US Investigations Services, Inc.
Background investigations company serving Corporate, Industrial, Governmental and Military organizations.
Position: Data Transcriber
Primary responsibilities include processing of cases to verify completeness and entering cases into the custom software. Position required; Knowledge of and demonstration of Typing skills; Accuracy and timeliness; Completion of detailed background check to be able to enter and process sensitive data and personal information on a government and military level; Independence and self management of time was required to meet production levels and customer timeliness requirements.
3/03 – 10/5 Mercer Raceway
Park, RD 1 Pulaski, Pa (Office Location)
Exemplary Accomplishments · March 2003 Promoted to Director of Security/Guest Services · Certified March 2003 as part of the Track's Disaster/Emergency Response Team · Instituted Security Level Documentation into the Disaster/Emergency Response Plan (Maps, Radio Protocols, Extinguisher Locations, etc…) · Began implementation of a Database to record and track incidents in the facility
Security and Communications Systems Integrator – Concentrating mainly on Access Control, Closed Circuit Television and Audio Systems
Position: General Manager/System Designer
Primary responsibilities include hiring and firing of personnel; training of personnel; product selection; ordering; vender relations; designing and quotation of systems; training of customers; customer relations; troubleshooting/service of systems; maintenance of corporate LAN network; working directly with corporate officers on financial operation of the corporation.
Exemplary Accomplishments · Became fluent in installation/setup of Windows 95/98, NT, 2000 and ME · Setup Company documents through the use of Microsoft Office; Word, Excel, Power Point, Publisher · Setup and operated Quickbooks and Quickbooks Pro Network Edition financial software · Pennsylvania Employment Law Seminar · Skill Paths Customer Service Seminar · Fundamentals Of Hiring and Firing Seminar · Affiliations:
American Society for Industrial
Security
5/95 – 12/96 Pocket Change America, Inc., Shenango Valley Mall, Hermitage, PA
Family Fun/Entertainment Center
Position: Manager
Primary responsibilities included hiring and termination of personnel; training of personnel; inventory control; ordering of redemption items and parts; troubleshooting and repairing electronic equipment; controlling large quantities of money; customer relations.
Exemplary Accomplishments · Developed excellent report with customers and Pocket Change Corporate personnel. · Increased electronic equipment operations and virtually eliminated down time, via preventative maintenance and better repair routines. · Developed flexible scheduling procedures allowing for less turn over of employees and less misused time.
Manufacturer of Electronic Temperature Controllers for High Voltage Transformers
Position: Technician
Primary responsibilities included assembling controllers; building thermocouple sensors; troubleshooting and repairing electronic circuits.
Position: Service Manager/System Designer and Operator
Primary responsibilities included operation of various types of professional sound and lighting equipment; Computer Aided Design of sound systems; troubleshooting and repair of all forms of entertainment electronics; installing systems; training customers on techniques of operating equipment.
Exemplary Accomplishments · Designed systems for facilities from churches to stadiums. · Operated systems for events including kids fairs, youth conventions, baseball games, drama productions, concert events ranging from 200 to 10000 in attendance · Operated systems for national music acts.
11/87 – 10/92 ACME Music and Vending, Inc., Niles, OH
Coin Operated Vending Provider
Position: Service Technician/Mechanic
Responsibilities included servicing and maintaining all forms of coin operated equipment, including pinball games, video games, pool tables, cigarette and candy machines and jukeboxes; worked around large amounts of money.
Exemplary Accomplishments · Completed NSM CD/Laser Jukebox service classes for troubleshooting and maintenance. · Completed ROWE/AMI CD Jukebox service classes for troubleshooting and maintenance. · Developed excellent customer relations during service calls becoming highly requested by customers.
EDUCATION:
A.T.E.S. Technical Institute
Associate Degree of Applied Science in Electronic Engineering Technology 		September, 1987
Experiences: Performed numerous lab experiments requiring the following skills: schematic reading, construction and testing of circuits and written lab reports. Built, Diagnosed and repaired electronic devices. Wrote and debugged computer programs in both BASIC and MACHINE Languages.
Course Data: Basic, Solid State and Digital Electronics, Microprocessor Technology, Physics, Technical Writing, and Oral Communications.
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